Refund Policy

Effective 24 October 2026.

Credit-pack purchases

Sorry I Lied sells one-time credit packages through Waffo. If you bought the wrong pack or have a billing problem, contact support@sorryilied.app within 14 days of purchase with your order reference and account email. We review unused-credit refund requests and duplicate or erroneous charges individually. Mandatory consumer rights continue to apply.

Credits already used for completed AI generations generally are not refundable simply because a creative result does not match your preference. AI results can vary; inspect the example and limitations before purchasing. We do not promise a specific likeness or costume outcome.

Approved payment refunds are processed through Waffo to the original payment method. Processing time depends on the payment provider and bank. Refunded purchases lose their remaining unused credits; already consumed credits remain recorded. Partial refunds need individual reconciliation.

Failed generation is a different issue

A technical image-generation failure has a credit-return process. Check History for the failed task and return status. If the status does not resolve, send the task ID to support. A credit return restores use of the service; it is not a cash refund.

A successful image that you choose to redo is a new generation and costs another 5 credits. Caption changes, image downloads and repeat video exports do not use additional generation credits.

Canceling a subscription

Our three reveal packs are one-time purchases. There is no recurring subscription to cancel. Purchased credits do not expire.